Shipping Policy

The Reboxt Company Ltd Shipping Policy was last updated on 7/02/2026

Interpretation and Definitions

Interpretation:

The words of which the initial letter is capitalized have meanings defined under the following conditions.

The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

 

Definitions

For the purposes of this Disclaimer:

  • “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this

Disclaimer) refers to Reboxt which is a trading name of The ReBoxt Company Ltd.

  • “Goods” refers to the items offered for sale on the Service.
  • “Orders” means a request by You to purchase Goods from Us.
  • “Service” refers to the Website.
  • “Website” refers to ReBoxt, accessible from https://reboxt.co.uk/
  • “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

The following terms and conditions constitute our Shipping Policy.

 

Shipping Policy.

Shipment processing times: once payment has been made. Based on Mainland UK.

We aim to process every order within 24 hours.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

 

Shipping rates & delivery estimates

  • Shipping charges for your orders will be calculated and displayed at checkout.
  • We offer flat rate shipping (when an order total is below our minimum amount, Free shipping, Next working day. Our upgrades have set cut off times during the working week.

What we send your products in:

  • We use the Reboxt Scheme and try re use packaging wherever possible. We make sure that each product is carefully protected for transit.
  • We aim to send out packaging with the least amount of plastic required. We wrap the parcel with a sheet of cardboard (re used) and then band tightly. Twice on each side.
  • We photograph and film each order being processed/ packed. This is then recorded alongside your order number + shipping label to identify the parcel in future events.
  • Most of our orders/ parcels are sent out with at least one Reboxt sticker to help identify the shipment.

What to expect once you place your order online with us:

  • A confirmation and order number clearly shown on screen
  • A confirmation email matching up with the order number should be in your mailbox within 10 minutes of ordering.
  • Once the order has been processed by our team. Your order will be marked as ‘processed’ on the system once the shipping has been arranged or the item dispatched from our facility. This will automatically send out an email no notify you that the order has been successfully processed and its on its way to you. Full tracking will then follow by our third party courier.

Please note:

  • If you do not receive an email with the confirmation order number. Please first check your junk mail. If after 10 minutes you have no email to confirm the order. Please contact us with what you have ordered + what the correct email address should be. We will then check the status of your order. We will check the email you have provided and resend you the order confirmation to the correct email.
  • If you have selected pay by invoice @ checkout. The shipment will not be processed until full payment has been made or confirmed by us in writing. We allow 1 hour for payments. If the item is low in stock and another order comes in for the same product line. Shipments will be based on a first come, first pay basis for sending out.

 

Shipping method

  • All products sent require a signature and will be photographed by the courier upon successful delivery.

They will try the shipping address door first. If no response. The courier will then attempt to delivery to a neighbour.
*Please advise if you do not want this second back up option in the order notes.

  • If you select leave in a safe place or alternative method via the courier’s service centre. Please understand you are liable for any loss. Only select this option if you are fully confident in the safe storage of your item until you can collect.
  • DO NOT advise the driver to leave the parcel outside in the exposed environment. Our parcels are not shrink wrapped in plastic. They will be covered in a single sheet of cardboard. If the boxes get wet from rainfall. This may cause structural issued when you come to use them. We cannot be held liable for this.

If in doubt, please contact us.

Van/ premium courier services:

These items are shipped and delivered by a premium van-based courier service in boxes. You will receive tracking and delivery information via email and/ or text once your order has been processed by Reboxt.

What to expect:

  • Delivery can be any time between 8am and 8 pm
  • Safe access required to unload within the above times.
  • The parcel(s) / product will be dropped at the front door/ point of access only.
  • A name will be required

 

Palletised/ bulk delivery:

  • Clear and safe Lorry access required between 9 am and 5 pm on working days
  • Someone will need to be available at an agreed date and time to help the driver unload at the delivery address/ allow access.
  • Usually, we will send items on a tail lift service. Unless agreed otherwise.

 

Damages

In the rare case the product or products have arrived to your address damaged. Please report this to us within 48 hours upon the shipment landing at your address. We want to assist you with the issue and get the product replaced or the situation resolved ASAP.

If the box is damaged prior to opening. Please make a note with the driver and have them note this down along with your signature. Please take a clear photo of the package for your own records prior to opening. If the items within the parcel have been damaged in transit. Please send us this photo and a description of the issue to sales@reboxt.co.uk or reply to your original order confirmation email. We will aim to reply within 24 hours on a working day.

 

Missing items:

In the rare case the product or some of the items within an order are missing. Either fully or partially. Please report this to us within 48 hours upon the shipment landing at your address. We want to assist you with the issue and get the situation resolved ASAP.

Partially missing products:

  • Please contact us

No shipment received but marked as ‘Delivered’

  • Please go to the tracking link sent via email/ text. You should be able to see who signed for the parcel and see an image of the delivery location with the parcel in view.
  • Please check with your neighbours

If the order is still missing after the above checks have been made. Please contact us direct. We then have a set produced to follow:

  • We will send you over a missing items form. This is legal document that we will require you to fill out, sign and return to us. It states that you have done all the checks required and that allow us to contact your local Police station to obtain a crime reference number, local authorities and if required. The fraud department.
  • The courier will then send out a driver to re trace their steps and speak with neighbours and/ or look around your property to see if they can find the parcel.
  • We will then investigate and report back to you.

Contact Us

If you have any questions about this Shipping Policy, you can contact us:

*Please include your order name and number to help identify the shipment.

By placing the order with Reboxt. You are agreeing to these terms.